Promoted articles are a great way to present important articles in your help center. Featured articles can be used in a similar way but are more flexible because you can filter the list of articles not only based on whether or not they’re promoted, but by other properties like labels.
The example below demonstrates the use of a custom article template showing articles with one or more specific labels.
The articles can be filtered and sorted in any way you like, for example by created or updated date or on the basis of how many votes they’ve received.
By making updates to the micro-template you can change the look-and-feel of the list or add new functionality. For different article list styles that you can use with this extension, check out our article list patterns.